1. Get the pricing.
Once a web design company gets its budget, the next thing to do is research the pricing of designers.
This may take longer, particularly for web design agencies that provide a range of packages/non-packaged services. It is crucial to find reasonably priced services that can also improve a business. Therefore, it is best for business owners to do their homework so they will not end up paying more for services that are not needed.
It is unfortunate, though, that a lot of designers do not display their pricing.
Most web design agencies, even the best ones, often require their clients to contact them if they like to know the pricing of their packages. At times, they will not reveal this information unless these clients want to hire their services.
This counts a lot since customers who want to get all information beforehand have a smaller group of prospective partners than those who can easily adapt.
In general, agencies that display their pricing are more transparent and can possibly work within the budget set as compared to those that hide it. Still, it is not common to find the pricing of agencies online, even if they are the best in the industry.
2. Look at their work for previous clients.
All established web design companies have past clients. To know what they can expect from a web designer, they can take a look at the work done for them.
Aside from showing the outcome that can be expected, it will reveal the names of former clients who can be contacted to discover more.
It helps to see the projects of an agency and moreover, this will allow customers to get the contact details of past clients to directly speak with them and get feedback regarding their experience.
If they have high regard for the agency, you can be sure that you made the right choice. However, when they say that they are eager to end their contract, it is about time to search for some other agency.
The idea is to simply learn from their previous clients.
They will find out if hiring this agency’s services was worth it. Or else, they may find it difficult to keep up with payments. Whatever they learn, will provide them with a clear idea of working with the agency or not.
3. Request their client retention rate.
In addition to looking at the past clients of an agency, they can also request their client retention rate.
The majority of companies will be about 60% and so, below this implies there is something not right with the agency. On the other hand, retention rates of 70% or more particularly 90% and above show very satisfied clients.
The best agencies to work with are those that have the highest client retention rate. At the end of the day, a website is not that simple to create. It requires a lot of time, effort, strategies, and execution for everything to come together.
Agencies that have a low client retention rate are lacking in a very critical element, meaning, they will not produce the outcome desired.
However, when an agency has a very high client retention rate, which is published on the Internet for people to see, this is an assurance that the agency is the right choice.
Source: Karina Popa